Today we're going to focus on moderated, remote usability testing using video conference software and Marvel. This, of course, takes more time as you need to schedule, plan and then conduct the session, but you should be rewarded with higher quality responses. We recommend this type of test for more complicated flows or new features that need to be validated. Moderated testing is where you are present during the test and can talk to the participant in real-time as they move through your prototype. The downside is that you may not get the best quality results or answers as you can't dig into the participant's thoughts and feelings during the test.
It's perfect for low-touch research where you may not have the time to spend 30-60 mins on calls with each participant or the designs and prototypes are straight forward (like testing a new button position or layout). Unmoderated testing is where the participant takes your test without a human there to guide them or ask questions along the way. A quick recap on the difference between moderated and unmoderated testing
Note: This guide relates to our new User Testing feature which records video, audio and screen interactions. We're going to focus on using Zoom and Google Meet/Hangouts but this method works almost exactly the same for other video conference software. If you need to conduct remote, moderated usability tests, this guide is for you.
Now that everyone from governments to schools are using Zoom or Google to move projects forward, we've put together this handy guide to using our new User Testing feature in combination with video conference to create remote testing sessions. If you're one of the millions of new Zoom and Google Meet or Hangouts users then this a question you'll likely be hearing every day.
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